Your rights when a vehicle is towed

What is private property impound (PPI)?

A private property impound is when a vehicle is towed without the owner's consent from private property — like a parking lot, apartment community, or business — usually for a parking violation. In Miami-Dade County this non-consent towing is regulated: signage, notification, rates, and storage all have to follow County requirements.

How to recover your vehicle

1. 1Locate your vehicleCall the number on the posted tow-away sign, or contact us to confirm if we have your vehicle.
2. 2Confirm the location & hoursWe'll tell you where the storage lot is and when you can pick up.
3. 3Bring the required documentsSee the checklist below so you can release the vehicle on the first visit.
4. 4Pay & get an itemized receiptFees follow Miami-Dade County maximum rates. Always ask for your receipt.

What to bring

• A valid government-issued photo ID
• Proof of ownership or registration
• Proof of insurance (if you plan to drive off)
• Accepted payment (ask which methods are accepted)

Rates & fees

Non-consent towing, immobilization, and storage fees in Miami-Dade County are capped by a maximum rate schedule set by the County. Charges depend on the vehicle class and how long the vehicle is stored. You should always receive an itemized breakdown — never a vague lump sum.

How to file a complaint

If you believe you were overcharged or improperly towed, you can file a complaint with Miami-Dade County's consumer protection office. Keep your receipt, photos of the signage, and any documentation — it helps your case.

This page is general information, not legal advice, and rules can change. For the current, official requirements and rates, always refer to Miami-Dade County's consumer protection resources.